| FAQs

What is Jesmonite?

Jesmonite is a safe and environmentally conscious alternative to traditional resin based products, which provides a lightweight alternative to concrete. Jesmonite it a water & acrylic based, solvent free product - making it safe for many uses.

Production & Dispatch Times

A vast majority of our products are made to order and will therefore take 5 - 7 days to be made before being dispatched. Custom products could take a little longer dependent on the specifics of the piece. If you require a product more urgently, please get in touch before placing your order.

Gift orders

If you would like us to send an order as a gift directly to the recipient, just add a note at checkout! All gift orders come wrapped in protective paper with a free, handwritten note of your choice. Purchasing gift wrap too? Let us know in a note at checkout if you’d like us to wrap the gift before sending!

Delivery Options & Times

All standard delivery orders are sent with Royal Mail Second Class - which usually takes around 2-3 working days to arrive.

There is the option to upgrade to DPD Tracked Delivery - please consider this option for larger or urgent orders, as we cannot track an order sent with standard delivery.

You can also collect your order from our studio at Makers Quarter in Salford - choose ‘Pick Up’ at checkout. Please get in touch via email to arrange a suitable date and time for collection.

Care Instructions

All jesmonite products are sealed in a water & heat resistant sealer making them safe for use in the bathroom and kitchen. They are NOT food safe at this time. Wipe clean with a damp cloth only and avoid the use of cleaning products or harsh chemicals, as this can damage the sealer used. NOT dishwasher or microwave safe.

Polymer Clay earrings should be kept in the cotton calico bag provided when not in use. Wipe clean with a dry cloth if needed.

Commissions & Custom Orders

Enquires for custom orders & commissions are currently open! Please get in touch at hello@calico-collective.co.uk or fill in this form for a custom order - as much detail as possible is really helpful. This could be a specific colour/design/size for homeware or jewellery, we’re always open to hear new ideas!

Do you accept returns?

Please contact us if you have any problems with your order. Legally we do not accept returns on earrings due to hygiene reasons. If your products are damaged upon arrival, please get in touch ASAP in order to allow us to contact the courier for an investigation.

Wholesale & Stockist Enquiries

Feel free to get in touch via the contact form or email at hello@calico-collective.co.uk for more information in regards to placing a wholesale order, or if you are interested in becoming a Calico Collective stockist.